Customers

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Jason LevyMidlands Air Ambulance

“Midlands Air Ambulance Charity is the charity responsible for funding and operating three air ambulances serving six counties in the Midlands, and needs to raise £7.5million each year to remain operational. It is essential for the charity to work with reliable, efficient and professional partners to ensure the continuity of its essential service. Communication is key for the charity so it can easily stay in touch with supporters to provide the highest level of donor care. The level of care coupled with the need to ensure our fundraising team has the most current information was vital when appointing a mobile communications partner. The team at Fusion is first class, and we're assured knowing that we can rely on them to provide the level of support needed when operating such a vital life saving service”

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Andrew DaviesPool House Vetinary

“Pool House Veterinary Group has been with Fusion Communications since October, 2014. Oliver Rowe is the main contact for our contract but if Oliver is away or unavailable we contact the support team. They have assisted with the contracts for originally 28 mobile phones with EE and have been of great support when originally taking on the contract for us. They also ensured all the transaction details went smoothly when changing over from our previous account handling company to Fusion Communications. Their attention to detail and customer service is great as they have been able to monitor our staff mobile usage and suggest alternative packages and bundles for lower tariffs for none spend contracts and better ways to save money with higher spending phone bills that our eight partners generate. They are always available to assist with technical issues such as broken phones or loss of signal and damaged SIM cards over weekends. They have even assisted me with connectivity issues for one or our partners abroad while out of hours. I can say Fusion definitely goes the extra mile for their clients. If you are choosing to work with Fusion Communications I would say you will be in good hands - good communicators, quick to respond to issues and have a great sense of what customer care/service is and is not happy unless they give 100% to the account in their care.”

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Valerie WillisDywidag Sytems International

“We have had an account with Fusion Communications since June 2015. Firstly, in a very transient industry it has been a pleasure to consistently speak with the same people each time I have had a need to contact Fusion Communications. Any issue, however small, has been dealt with professionally and timeously and very rarely if an issue has become protracted I am always kept me up to date with the progress. I receive courtesy calls bi-monthly to ensure that the account is working how we would expect and like it to, and at the same time they will suggest / propose any other options that we can take to keep our expenditure as low as possible. Clarity is what we have expect with our telephone bills and certainly with Fusion Communications we have achieved that. Although we are not a large ‘number of handsets’ account, we get the same five star treatment from the team at Fusion, as any other account. There is no patronizing sales talk, just facts and figures and to date Stephen and Fusion have followed through all that has been agreed. At our review date in 2016 we extended the contact to 2018, however should the service continue as it is we shall likely remain with Fusion, for a further term”